FAQ

WHAT ABOUT THE MATERIALS?

All our winter products are made of soft and eco-friendly wool blend, hand made and ready to wrap you in the coldest months of the year!

Our SS collection is mainly made of italian cotton.

If u need a more in depth analysis of your product, contact us or check the inner label for more info about the caring instructions!

WHICH PAYMENT METHODS YOU ACCEPTE?

At the moment the accepted payment methods are: paypal, postepay, bank transfer and credit cards. We think they are the safest, most convenient and easy to use payment methods. If you can't make a payment, feel free to contact us!

WHAT ABOUT SHIPPING TIME?

for our shipments we rely on  internationally recognized couriers (Fedex, tnt, dhl, Ups) who will deliver the goods to your home in less than one week starting from the day we deliver your order to them. 

Dinstinctiva will deliver your order to the courier in less than 7 days (production time).

As soon as we start preparing your order, you will be provided with your personal tracking code to follow your package status during each step.

I HAVE AN IDEA FOR YOUR COLLECTION, HOW CAN I MAKE MY REQUEST A REAL PRODUC?

BE PART OF OUR COMMUNITY!

We will be honoured to listen to your ideas and take a look to your sketches! You only need to send us a dm or a mail and we will try our best to start a new project with you!

We are waiting for YOU!

 

CAN I WEAR YOUR JEWELRY IN WATER?

All of our jewerly are 18k gold or rose gold  plated. You can wear all our bijioux in water without any risk that these may oxidize or turnish.

CAN I RETURN YOUR PRODUCTS IF I'M NOT SATISFIED WITH THEM? 

Of course, if our products do not satisfy you, you will have the right to a full refund.  If you want to know more, check out our refund policy.